Service releases and feature packs are the means by which OpenText RightFax product updates are distributed.
Service releases may contain updates for system reliability, program compatibility, performance improvements, and more. All OpenText RightFax service releases are cumulative—each contains new fixes plus all of the fixes from the previous service release.
Feature packs may contain enhancements and new features as well as fixes. Feature packs are also cumulative and contain all of the fixes from the previous service release.
OpenText RightFax 10 Service Release 2 contains enhancements and software fixes for the OpenText RightFax 10 server and client applications. The service release updates the OpenText OpenText RightFax 10 product suite.
This readme document describes the contents of Service Release 2. It provides installation instructions and a brief description of enhancements and problems fixed with this release, and it provides late-breaking or other information that supplements the OpenText RightFax 10 user documentation.
Downloading the Service Release
Installing the Service Release on a RightFax server by using the Installation Wizard
Installing the Service Release in a Shared Services System
Shut Down Services and Back Up the RightFax Server
Install the Service Release on the First Server
Repeat on the Other Servers in the System
Installing the Service Release on Client Computers
Troubleshooting the Installation
Known Issues in OpenText RightFax 10, Service Release 2
Software Fixes in OpenText RightFax 10, Service Release 2
Enhancements and New Features in OpenText RightFax 10, Service Release 1
Software Fixes in OpenText RightFax 10, Service Release 1
Before you install this service release, please note the following important information.
· This service release is intended to update OpenText RightFax 10 servers and client applications. If you have not installed RightFax 10, download it from the OpenText Knowledge center and install it before applying this service release.
· Apply this update to local RightFax servers before installing it on remote RightFax servers.
· After the service release has been installed, do not run the RightFax 10 Setup.exe in order to add a feature. Instead, use the Change command in the Windows Add or Remove Programs application.
· An update to this readme file may be available. Verify that you have obtained the most current readme file from the OpenText Knowledge Center, https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289.
WARNING Before applying this update, all remote RightFax services must be shut down. If they are not shut down, data loss can occur. Also, database scripts could be run while a remote server is accessing the database, causing a failure to upgrade the database.
Download OpenText RightFax 10, Service Release 2 from https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289.
To install the service release on a RightFax server by using the installation wizard, complete the following steps:
1. Log on to the RightFax server as an Administrator.
2. Shut down all RightFax services and applications on the local machine and on all remote servers. Remote servers include:
· Remote DocTransports.
· Remote WorkServers.
· Remote e-mail gateways.
· Microsoft Exchange servers that have the RightFax Connector for Exchange installed.
· Remote Internet Information Servers with RightFax Web applications installed.
3. Back up the entire \RightFax directory and the RightFax SQL database.
4. Double-click RightFax100_SR2.exe. Files are extracted, and the RightFax 10 Service Release 2 Installer wizard appears.
5. Click Start. The RightFax Backup page appears.
6. If you have backed up the RightFax directories, select the I have backed up my RightFax Installation check box and then click Next. The RightFax SQL Authentication page appears.
7. The installation program must execute, write, and create SQL statements and requires SQL Server® Administrator access to the RightFax database. Specify the RightFax database to update, the SQL Server administrator user name, and the password for the database. Click Next. The Shutdown Remote Services page appears.
8. If you have shut down all remote RightFax services or do not use remote RightFax servers, select the All remote RightFax services have been manually shutdown check box and then click Next. The Select Language page appears.
9. You can change the language of the RightFax client applications that are installed on the computer where you are installing the service release. Before you change the language, ensure that you have specified the correct code page that supports the language. For more information, see the OpenText RightFax 10 Installation Guide. Select the language and then click Next.
10. The installation program will scan the local RightFax server for RightFax services and applications that are running. If RightFax services are running or if you have a RightFax application open, the Applications and Services page appears with a list of services and applications to stop. To allow the install program to stop applications and services, click Next. The Ready to Begin page appears.
11. To apply the service release, click Next. The Progress page appears.
12. On the Changes Complete page, click Close to close the installation wizard.
13. Restart RightFax services.
14. Repeat these steps on all remote RightFax servers.
If your environment uses the RightFax Shared Services Module, complete the following steps to install the service release on each server that is connected with the Shared Services Module.
IMPORTANT Installing the service release in a Shared Services system requires down time for all servers joined to the system. Please plan your installation accordingly.
To update RightFax servers in a Shared Services system, complete the following general steps:
1. Shut Down and Back Up the RightFax Server
2. Install the Service Release on the First Server
3. Repeat on the Other Servers in the System
1. Log on to the RightFax server as an Administrator.
2. Shut down all RightFax services and applications on all RightFax servers that are joined to the Shared Services system and on all remote servers. Remote servers include:
· Remote DocTransports.
· Remote WorkServers.
· Remote e-mail gateways.
· Microsoft Exchange servers that have the RightFax Connector for Exchange installed.
· Remote Internet Information Servers with RightFax Web applications installed.
3. Back up the entire \RightFax directory and the RightFax SQL database.
1. Double-click RightFax100_SR2.exe. The RightFax 10 Service Release 2 Installer wizard opens.
2. Click Start. The RightFax Backup page appears.
3. If you have backed up the RightFax directories, select the I have backed up my RightFax Installation check box and then click Next. The RightFax SQL Authentication page appears.
4. The installation program must execute, write, and create SQL statements and requires SQL Server Administrator access to the RightFax database. Specify the RightFax database to update, the SQL Server administrator user name, and the password for the database. Click Next. The Shutdown Remote Services page appears.
5. If you have shut down all remote RightFax services or do not use remote RightFax servers, select the All remote RightFax services have been manually shutdown check box and then click Next. The Select Language page appears.
6. You can change the language of the RightFax client applications that are installed on the computer where you are installing the service release. Before you change the language, ensure that you have specified the correct code page that supports the language. For more information, see the OpenText RightFax 10 Installation Guide. Select the language and then click Next.
7. The installation program will scan the local RightFax server for RightFax services and applications that are running. If RightFax services are running or if you have a RightFax application open, the Applications and Services page appears with a list of services and applications to stop. To allow the install program to stop applications and services, click Next. The Ready to Begin page appears.
8. To apply the service release, click Next. The Progress page appears.
9. On the Changes Complete page, click Close to close the installation wizard.
10. Restart RightFax services.
1. Repeat the preceding steps on all other servers in the Shared Services system.
2. Repeat the preceding steps on all remote RightFax servers.
1. Reboot each RightFax node, and then reboot each remote RightFax server.
2. Verify that all services are back online, and, if necessary, restart RightFax services.
OpenText RightFax 10 Service Release 1 includes updates for the RightFax client applications. These applications include FaxUtil, RightFax Fax Printer and Tray Icon (also known as FaxCtrl or print-to-fax), and Enterprise Fax Manager.
WARNING Do not install this update on RightFax SOAP client computers. The service release is not designed to update it, and the SOAP client will stop functioning.
To install the service release on a client workstation, complete the following steps:
1. Log on to the client workstation as an Administrator.
2. Double-click RightFax100_SR2.exe. The RightFax 10 Service Release 2 Installer wizard opens.
3. Click Start. The RightFax Backup page appears.
4. If you have backed up the RightFax server installation, select the I have backed up my RightFax Installation check box and click Next.
5. You can change the language of the RightFax client applications that are installed on the computer where you are installing the service release. Before you change the language, ensure that you have specified the correct code page that supports the language. For more information, see the OpenText RightFax Installation Guide. Select the language and then click Next.
6. The installation program will scan the local workstation for RightFax services and applications that are running. If RightFax services are running or if you have a RightFax application open, the Applications and Services page appears with a list of services and applications to stop. To allow the install program to stop applications and services, click Next. The Ready to Begin page appears.
7. To apply the service release, click Next. The Progress page appears.
8. On the Changes Complete page, click Close to close the installation wizard.
The service release installation program creates a log file that can be referenced for troubleshooting. Look for the file RightFax100_SR2_date_time.log in the root of the RightFax program folder.
Annotation capability in the Web Access module does not work in this service release. If you require annotations in Web Access, do not install this service release.
OpenText RightFax 10, Service Release 2 includes the following software fixes:
|
OpenText Tracking Number |
Module |
Description |
Resolution |
|
RF-4154 |
Alerting |
Administrative alert to be sent upon FoIP failover when dialing rule is automatically disabled. |
To be notified when a FoIP dialing rule is disabled: 1.
Open the Windows Registry Editor to the key HKLM\Software\RightFax\DocTransport\Transports\Brooktrout 2. Create a new REG_DWORD entry called DisableDialingRuleOnTimeout. 3. Double-click the new REG_DWORD to edit it. 4. Set the value to 1, save changes, and exit the Registry Editor. 5. In Enterprise Fax Manager, edit the user account that should receive the alerts. 6. On the Administrative Pager Alerts tab, select the “Probable Line Failures” check box and then click OK. 7. Restart the DocTransport service. |
|
RF-6227 |
CapaSync |
Unable to sync users from LDAP source using CapaSync. |
Corrected. |
|
RF-5699 |
EDC Configuration |
EDC manager module crashes when no .xslt file is configured. |
Corrected. |
|
RFE-817 |
EDC Manager |
EDC Manager (EDCmgr.exe) memory utilization keeps increasing. |
Corrected. |
|
RF-6186 |
Enterprise Fax Manager |
Custom user folder(s) are not created when using drag & drop. |
Corrected. |
|
RF-6032 |
Enterprise Fax Manager |
Route code does not display on SR140 fax channels in EFM. |
Corrected. |
|
RF-5307 |
Enterprise Fax Manager |
Problem creating users for Groups with more than 18 characters in the Group ID. |
Corrected. |
|
RF-4360 |
eTransport |
eTransport does not properly verify username. |
Corrected. |
|
RF-6071 |
FaxCtrl |
When printing PDF from long URL, FaxCtrl crashes. |
Corrected. |
|
RF-5797 |
FaxUtil |
Unable to configure ODBC phonebook on Windows 7. |
Corrected. |
|
RF-6152 |
FaxUtil |
Cannot add ODBC source if configured under the system DSN. |
Corrected. |
|
RF-5825 |
FaxUtil |
Opening FaxUtil with Outlook 2010 in Windows 7 generates error message. |
Corrected. |
|
RF-5027 |
FaxUtil |
Append Delegates creates duplicate entries inside FaxUtil. |
Corrected. |
|
RF-5335 |
ICE |
EMF \ WMF Temporary Files created by Word conversion are not deleted. |
Corrected. |
|
RF-3648 |
Install |
When installing RF 9.4 client, many registry settings are created for the currently logged in user only. |
When installing the client by using the command line, include one of the following: To use the network login ID, enter NETID=1 RFSERVERNAME=”NameOfTheRightFaxServer” To use NT Authentication, enter NETID=2 RFSERVERNAME=”NameOfTheRightFaxServer” |
|
RF-6465 |
OCR |
Error converting to Searchable PDF format when using OCR and OCR Barcode routing and Exchange. |
Corrected. |
|
RF-6413 |
Paging Service |
SMS SMPP connector MsgLifetime field doesn't correlate with Validity period data. |
Corrected. |
|
RF-6040 |
Paging Service |
Sending a message when using SMPP to SMS messages on Windows 2008R2 uses up CPU capacity. |
Corrected. |
|
RF-6676 |
PostScript |
Quality of PDF conversion is poor when sent as an attachment from FaxUtil. |
Corrected. |
|
RF-6151 |
PostScript |
Unable to convert PDF file attachments containing Japanese CID Fonts. |
When using CID fonts, create a folder called GSRes in the worksrv folder and place the cidfmap file there. Also in the GSRes folder, create CIDFont and CMap folders and ensure that they contain the necessary font files. |
|
RF-6019 |
PostScript |
PDF Conversion fails after submission of a poorly constructed PDF with NativeDocControl key. |
Corrected. |
|
RF-6286 |
Production Filter |
SendFax field is not recognized when using filter templates. |
Corrected. |
|
RF-5214 |
Server |
Changing the Image path requires changing Remote DocTransport image paths, even when Remote DocTransport is not in use. |
Corrected. User interface labels now read “DocTransport “rather than “Remote DocTransport.” |
|
RFE-799 |
SMTP Integration |
When sending a fax through an MFP with a user’s Fax Server ID that includes numbers, the number are incorrectly added removed from the User ID and added to the fax number. |
Corrected. |
|
RF-6061 |
SMTP Integration |
If the address does not have a space between friendly name and e-mail address, the fax is sent from the default user. |
Corrected. |
|
RF-5762 |
SMTP Integration |
SMTP Mail header appears on first page after conversion if INSO is used for conversion. |
Corrected. |
|
RF-5736 |
SMTP Integration |
Calendar message causes SMTP Gateway to crash. |
Corrected. |
|
RF-6148 |
Work Server |
Unable to create PDF with the default 4250 PCL driver. |
Corrected. |
|
RF-4195 |
Work Server |
When user has both Outbound Auto Printing and timestrip enabled, the timestrip prints on a separate page |
Corrected. |
|
RFE-835 |
Xerox Connector |
MFP does not process the print notification. |
Corrected. |
|
RFE-828 |
Xerox Connector |
Xerox EIP integration using comma in name field causes incomplete information. |
Corrected. |
|
RFE-812 |
Xerox Connector |
XeroxEIP - Coversheets are sent even though "NONE" is selected on the device menu. |
Corrected. |
|
RFE-773 |
XML Generator (outbound) |
Within Flowpoint, when multiple filter values are entered separated by semicolons, only the first data value is filtered . |
Corrected. |
This release includes support for RightFax 10 WebUtil on Microsoft Internet Explorer 9.
Note: If you need to move displayed columns while viewing WebUtil in Internet Explorer 9, you must first ensure that the Compatibility View is enabled. The Compatibility View button appears on the address bar.
OpenText RightFax 10, Service Release 1 includes the following software fixes:
|
OpenText Tracking Number |
Module |
Description |
Resolution |
|
RF-5287 |
Admin Utilities |
FaxDump returns an error when running reports on faxes created after December 31, 2010. |
Corrected. |
|
RF-5090 |
Admin Utilities |
Impuser overwrites notification information with routing information. |
Corrected. Impuser now handles both notification and routing information fields. |
|
RF-5398 |
Alerting Module |
Cannot send SMTP alert messages. Alerting module stops responding |
Corrected. |
|
RF-5645 |
CapaSync |
User names with diacritical characters are altered to include “&” on subsequent syncs. |
Corrected. If existing user names have been altered prior to applying SR1, they will not be fixed by applying SR1. Before re-syncing: 1. Move faxes that belong to users with altered User IDs to another mailbox. 2. Delete the users with altered User IDs. 3. Sync the users to restore the correct User IDs. 4. Move the faxes into the correct user’s mailbox. |
|
RF-5973 RF-5662 |
Database Server |
If CurrentUSN and ChangeTag tables reach 4294967297, new faxes cannot be processed. |
Corrected. |
|
RF-5700 |
Docs on Demand |
Using 9.4Fp1SR3 with Docs on Demand on a RBS using TR1034 Fails after you restart the doctransport service |
|
|
RF-4857 |
DocTransport |
“Fax Number Busy” disables dialing rules in a FoIP failover environment. |
Corrected. |
|
RF-4681 |
DocTransport |
SR140 responds to H.225 with busy signal when services are stopped. |
Corrected. |
|
RFE-820 |
EDC |
Corrected. |
|
|
RF-5568 RF-5307 |
Enterprise Fax Manager |
Cannot add new users to a group with more than 18 characters in its name. |
Corrected. |
|
RF-5317 |
Enterprise Fax Manager |
When setting up a range of numbers in a destination table, entering numbers larger than 4294967295 causes a single entry: 4294967295. |
Corrected. The range, however, must include fewer than 10,000 numbers. |
|
RF-5027 |
Enterprise Fax Manager |
When copying users between servers with the option to Append Delegates, duplicate delegate entries are created. |
Corrected. |
|
RF-4822 |
Enterprise Fax Manager |
Deleting a user with a very large address book causes EFM to crash. |
Corrected |
|
RF-5291 |
Enterprise Fax Reporter |
Running Enterprise Fax Reporter from a command line does not work when using Windows Authentication. |
Corrected. |
|
RF-4824 |
Enterprise Fax Reporter |
Fax Reporter fails when selecting a file in 64-bit environments. |
Use the CRRedist2005_x86.msi (found in RightFax\Patch\Enterprise Fax Reporter) to install Crystal Reports in a 64-bit environment. |
|
RF-4780 |
Enterprise Fax Reporter |
Outbound usage reports do not include deleted faxes. |
Corrected. |
|
RF-1611 |
ETransport |
Mailsend.exe generates a memory exception when an email with a trailing backslash is encountered. |
Corrected. Invalid email addresses generate an error. |
|
RF-5733 |
Exchange Connector |
RightFax Exchange Connector control panel cannot be re-opened after the message size limit is set |
Corrected. |
|
RF-5158 |
Exchange Connector |
Cannot send a fax from Outlook to a recipient with diacritical characters in their name. |
Corrected. |
|
RF-4932 |
Exchange Connector |
If the H*.tmp file in the \IN directory is locked, the Exchange Connector stops processing faxes. |
Corrected. |
|
RF-4629 |
Exchange Gateway |
When no sender email address is defined, the fax is not sent through the DEFAULT user. |
Corrected. |
|
RF-5292 |
FaxCtrl |
Silent installation of only FaxCtrl fails. |
Corrected. |
|
RF-4984 |
FaxCtrl |
Orphaned print jobs in the spool job folder can be attached to the wrong fax transmission. |
Corrected. |
|
RF-5112 |
FaxServer |
Library documents created with the NEWLIB2 embedded code require a password (“+”). |
Corrected. |
|
RF-4840 |
FaxServer |
Conversion failures when outgoing directory is on a different server in a Shared Services environment. |
Corrected. |
|
RF-5855 |
FaxUtil |
User folders disappear after reaching folder character limit. |
Corrected. |
|
RF-5495 |
FaxUtil |
History Change Date/Time field in the SQL table reverts to 00:00 after viewing for the second time. |
Corrected. |
|
RF-5198 |
FaxUtil |
Error when delaying a fax by an hour. |
Corrected. Delay send now uses Windows time functions. |
|
RF-5753 |
Integration Module |
Unable to select folder for Inbox Directory for Input of Integration Module |
Corrected. |
|
RF-5459 |
Integration Module |
Email retries leak handles. Email needlessly retries in certain situations. |
Email retries only when the error code returned is 10061 (server name is valid but no SMTP running). For error codes 20550 (email address invalid), 20551 (smtp has relay disabled), and 11004 or 10049 (host/ip invalid) will fail without retrying. |
|
RF-5566 |
Java/XML API |
Ampersand in the "to" field is not converted correctly when submitted via java/xml |
|
|
RF-5332 |
Java/XML API |
Faxes created after December 31, 2010 cannot be deleted. |
Corrected. |
|
RF-5272 |
Java/XML API |
Unable to query faxes created after December 31, 2010 |
Corrected. |
|
RF-5223 |
Java/XML API |
w3wp.exe crashes when 20 or more faxes are sent simultaneously. |
Corrected. |
|
RF-5624 |
Notes Gateway |
EFM Sync Export Page Size setting not used when exporting faxes to Lotus Notes |
Corrected |
|
RF-5508 |
Notes Gateway |
PDF file attachments crash Notesgateway.exe if a business server does not have a PDF module license. |
Corrected. |
|
RF-5484 |
Notes Gateway |
Notes forms do not work with Notes 8.5.1 |
MIDAS is required to use forms with Notes 8.5.1. Error message now reflects this. |
|
RF-5446 |
Notes Gateway |
Sending outbound faxes from users not in EFM Sync database can cause duplicate users to appear. |
Corrected. |
|
RF-4493 |
Notes Gateway |
Faxes received into Lotus Notes do not include fax history in the body of the message. |
This occurs only when there are no users other than the default user in the EFMSync database. To correct the problem, add a user and then restart the gateway. |
|
RF-3895 |
Notes Gateway, Notes Client |
Notification of successful transmission not being created if user is sending from Lotus Notes. |
Corrected. |
|
RF-5285 |
Production Filter |
On server 2008 only: Cannot preview maptext. |
Corrected. Note that Windows 2008 does not include a TIFF viewer; you will need to install one. |
|
RF-5377 |
Production Notifications |
Production notification displays greater than and less than symbols in EMPID as > and < |
Corrected. |
|
RF-4986 |
Remoting API, Web Client |
WebUtil times out if queries take longer than a minute. |
Corrected. |
|
RF-5085 |
SAP Connector |
The characters “<BI1” in a PDF document are processed as the <BILLINFO1> embedded code. |
To prevent possible accidental parsing of embedded codes: 8.
Open the Windows Registry Editor to the key HKLM\Software\RightFax\SAP\SAP# 9. Create a new REG_DWORD entry called ParseEmbeddedCodes. 10. Double-click the new REG_DWORD to edit it. 11. Set the value to 0 to prevent the scan for embedded codes. |
|
RF-5533 |
SMTP Gateway |
IE conversion and subsequent deletion of blank email pages can cause delays in high-volume situations. |
Customers who are experiencing this problem should add a registry key that will prevent conversion of email pages through Internet Explorer. 1. Open the Windows Registry Editor to the key
HKEY_LOCAL_MACHINE 2. Create a new entry called ForceBlankBody. 3. Double-click the new REG_DWORD to edit it. Set the value to 1 to enable this behavior; set the value to 0 to use the default behavior. |
|
RF-5520 |
SMTP Gateway |
SMTP Gateway discards faxes if connection to the outbound directory is lost. |
Corrected. Emails are cached for retry until the connection is restored. |
|
RF-4818 |
SMTP Gateway |
RTF attachment discarded when processing a fax with no body via SMTP Gateway. |
Corrected. |
|
RF-4623 |
SMTP Gateway |
PDF attachment discarded when processing a fax with no body via SMTP Gateway. |
Corrected. |
|
RF-5100 |
SMTP Integration |
SMTP Gateway places mail headers on first body page of fax |
Corrected. Set the service account for the conversion engine to an account other than the local system account. |
|
RF-3317 |
SMTP Integration |
When using RTF or HTML in Outlook 2k3/2k7 through SMTP causes a 2nd page with the left margin cut off |
|
|
RF-5723 |
Web Client |
Fax history displays the wrong user when the fax is split or combined. |
Corrected. |
|
RF-5472 |
Web Client |
Unable to access a delegate user with diacritical characters in their name |
Corrected. |
|
RF-5269 |
Web Client |
Users added to a group with more than 10 characters in its name cannot login to the Web Client. |
Corrected. |
|
RF-5266 |
Web Client |
Unable to use annotation or drawing tools |
Corrected. |
|
RF-5192 |
Web Client |
When sending a fax, the user’s Private Fax Number appears as the From email address. |
Corrected. |
|
RF-5107 |
Web Client |
Error when trying to zoom in on a fax. |
Corrected. |
|
RF-4540 |
Web Client, Web EFM, Web Tools, WebUtil |
Code comments appear in web browser source view. |
Corrected. |
|
RF-5622 |
Web Client, WebUtil |
Items field no longer updates the view. |
Corrected. |
|
RF-5368 |
WebUtil |
If a fax is forwarded in WebUtil, the fax history does not include the forward. |
Corrected. |
|
RF-6009 |
Work Server |
Delete After Routing does not function when FileRoute Retry occurs. |
Corrected. |
|
RF-5565 |
Work Server |
File containing only extended ascii does not convert |
Corrected. |
|
RF-5384 |
Work Server |
When certain PDF files are sent repeatedly, they initially convert, but eventually fail conversion until the workserver is restarted. |
Corrected. |
|
RF-5302 |
WorkServer |
Fax history does not reflect attempts to route fax to an unavailable network directory. |
Corrected. |
|
RF-5276 |
WorkServer |
Faxes routed to an unavaliable network directory are not retried. |
Corrected. Faxes that fail to route will be retried every 10 seconds for 10 minutes. To change the retry parameters, 1.
Open the Windows Registry Editor to the key HKEY_LOCAL_MACHINE\Software\ Rightfax\Worksrv\Worksrv#. 2. Create a new REG_DWORD entry called FILEROUTERETRYDELAY. 3. Double-click the new REG_DWORD to edit it. 4. Set the value to the number of milliseconds to continue between each retry attempt. Default value is 10,000 (10 seconds). 5. Create a new REG_DWORD entry called FILEROUTERETRYDURATION. 6. Double-click the new REG_DWORD to edit it. 7. Set the value to the number of milliseconds to continue retrying. Default value is 600,000 (10 minutes). |
|
RF-4490 |
WorkServer |
Errors with direct TCP/IP printing on Windows 2008 R2 |
Corrected. Ensure that the LPR Port Monitor feature is installed. |
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